Location: Amsterdam
Reports to: Technical Support Manager

For us support is so much more than phone calls and answering emails. Support is emotion, trust and respect. It is putting the customer first and always doing what we can to solve their issue: big or small. We always aim to do so with a positive attitude, kindness and availability.

We are team Customer Excellence, and we are currently looking for a Dutch speaking Customer Support Specialist to become the main point of contact for our Dutch partners and understand their challenges and needs and with that contribute in making our customers the happiest in the world.

Our skilled employees in the Customer Excellence team are our everyday heroes, both for our partners, customers and colleagues.

What you will do:

• Responding to and register support inquiries via phone and e-mail, using CRM and following these up to ensure that customers and installers are satisfied.

• Technical support (errors, complaints, returns, installation questions etc.) from customers and installers.

• Assisting with inspections and planning of housing cooperatives, businesses and parking facilities who want to install our charging system, over the phone and various digital tools.

• Meeting with electricians and dealers at national and international level and representing Easee at conferences and other events.

• Contributing to training our customers in our systems and products.

• Contributing to our knowledgebase through knowledge articles and guides.

• Contribute to culture development in the Customer Excellence department in particular and EASEE in general.

Other tasks must be calculated as needed, e.g. contact with partners

Why Easee:

Easee is a Norwegian green-tech company that was founded on the belief that electrification should be effortless for all. Our products make life easier for both installers and users by minimizing barriers and promoting the widespread adoption of electrical technologies. Easee's ecosystem of innovative products and services paves the way for the power grid of the future; a grid that distributes power more efficiently and utilizes capacity more intelligently.

Easee was established by three entrepreneurs in 2018, and design, develop and manufacture products in Scandinavia, exporting them to Europe. Easee was founded on the idea that ambition and delivering cutting-edge technology, can and should go together with a kind and modern company culture that brings out the best in people. We call that: Dare, Care, Deliver!

Easee has set a goal to become climate-positive with the purpose to ensure focus on both people and our planet through development and production.

The formula is simple: “happy people, happy products, happy customers & planet”.

Sounds exciting? What’s in it for you:

• Collaborate across borders with a passionate team.

• Work at (one of) the largest charge point manufacturer(s) in the world.

• Help build our ecosystem of chargers to make a large impact on the power grid.

• Work for a company that creates a business culture that is inspirational and fun.

We believe that you are a good match if you are:

• Experienced in customer support or a related field, preferably in technology, minimal 2-3 years.

• Interested in organizing and delivering training/webinars and creating training material.

• Knowledgeable in CRM/ticketing system (we use Zendesk).

• Experienced with troubleshooting tools.

• Fluent in Dutch & English.

• Eager to learn

• Analytical; able to analyze numbers & data

• Social; both toward customers as internally with the organization.

• Positive and outgoing

Bonus points if:

• You bring an extra language: French, Norwegian, Swedish or Danish.

Before you apply

Easee is growing and changing every day. Working here means that you may need to be flexible and take on different or additional tasks along the way. We move fast and dare to dream big. Therefore working at Easee might be challenging, but it will be filled with opportunity.