Location: Stavanger
Reports to: Partner Support Manager
Language requirements: Norwegian & English

The Opportunity

As a Partner Support Specialist at Easee, you will be the central connection point between our company and the partners who deliver, install, integrate, and support our products in the field. You will play a key role in helping partners succeed- whether they are managing technical inquiries, handling warranty processes, or integrating with our ecosystem using standards such as OCPP, AMQP, or APIs.

You will be part of the Customer Excellence department, working closely with teams across Sales, Product, Technical Support, Warranty & Service, and Development. In this role, you will combine technical insight with strong communication skills to ensure that partners receive clear, reliable, and high-quality support.

If you enjoy solving problems, building relationships, and working at the intersection of technology and customer value, this is a place where you will make an impact from day one.

What you will do

You’ll be the primary point of contact for Easee’s partners and support providers, helping them resolve technical questions, manage warranty and RMA cases, and navigate integrations with our cloud services and charging technology. Together with your team, you’ll help shape a smooth, professional, and scalable partner support experience.

Your work will include maintaining structured support procedures, documenting technical issues and workflows, and ensuring that partners gain the knowledge needed to troubleshoot independently. You’ll collaborate closely with internal teams to provide insights, escalate issues, and improve how Easee delivers support at scale. By bringing clarity, structure, and reliability to the partner experience, you will help strengthen long-term relationships and support Easee’s continued growth across Europe.

Who we are

Easee is a Norwegian green-tech company built on the belief that electrification should be effortless for everyone. Our products make life easier for installers, partners, and end users by removing complexity and promoting the widespread adoption of sustainable electrical technologies.

We design, develop, and manufacture all our products in Scandinavia, and we’re proud to help shape the intelligent power grid of the future - one that distributes energy more efficiently and smartly.

Our culture is founded on the idea that ambition and cutting-edge technology can go hand in hand with kindness, openness, and collaboration. We call this: Dare, Care, Deliver.

What’s in it for you

• Work at the heart of the partner experience for one of Norway’s most exciting green-tech companies
• Collaborate with highly skilled colleagues across Sales, Product, and Technical teams
• Develop strong technical insight into EV technology, integrations, and cloud-connected products
• Play a key role in building scalable support structures as Easee continues to grow
• Make a meaningful contribution to the green transition through your daily work
• Competitive salary and benefits package

We believe you are a good match if you are

Service-minded and structured: You enjoy helping others succeed and thrive in a role where clarity, follow-up, and good communication are essential.

Technically curious: You don’t need to be an engineer, but you’re comfortable solving technical problems and learning how our products and integrations work.

Collaborative: You build strong relationships across teams and communicate clearly with both technical and non-technical stakeholders.

Proactive: You see opportunities to improve workflows, fix recurring pain points, and strengthen the partner journey.

What you need to bring along

You might come from IT, engineering, business, support - or you may even have hands-on experience as an electrician. You might also have gained your skills through practical experience rather than formal education. What matters most is that you bring technical curiosity, great communication skills, and a knack for solving problems.

It will be helpful if you have:

• Experience from technical support, partner management, customer support, coordination, or similar roles
• Competence in troubleshooting and structured case handling
• Experience with ticketing tools (e.g., Zendesk)
• Knowledge of OCPP, AMQP, API integrations, or networking fundamentals (a plus, not a requirement)
• Fluency in Norwegian and English

Knowledge of Dutch, German, or French is a plus. And if you’re curious, reliable, and enjoy working with both people and technology, you’ll feel right at home here.

Before you apply

Easee is in a phase of rapid growth, and joining us means being adaptable, collaborative, and ready for new challenges as we scale. You’ll join a team where structure, learning, and partner success go hand in hand - and where your work will have a direct impact on how partners experience the Easee ecosystem.

Application deadline: 04.01.2026