Join the Future of Energy:

German-Speaking Customer Success Specialist Needed! 

Location: Amsterdam, the Netherlands

Reports to: Head of Customer Excellence

Language Requirements: English and German

Imagine being the go-to person who ensures that every customer feels valued and heard. We are team Customer Excellence and we're looking for not one, but two passionate Customer Success Specialists to join our dynamic team!

You will become the main point of contact for our German partners in order to understand their challenges and needs and with that contribute to making our customers the happiest in the world. This role will be based in the vibrant heart of Amsterdam, the Netherlands, while the other will find a home in the scenic city of Stavanger, Norway.

Do you speak German and English? Perfect! These languages are essential for this role. If you also speak Norwegian, Swedish, Danish, Dutch, or French, that's a fantastic bonus and will certainly set you apart.

Our skilled employees in the Customer Excellence team are our everyday heroes, both for our partners, customers and colleagues.

Step into a role where you can truly make a difference in the lives of our customers. If you're ready to take on this exciting challenge, we want to hear from you!

We are proud Easeetonians:

Easee aims to shape the future of the power grid and business culture. This involves building scalable and future-oriented technology while leading the way and prioritizing people. Easees ecosystem of innovative products and services paves the way for the power grid of the future – a grid that distributes power more efficiently and utilizes capacity more intelligently.

Easee was established by three entrepreneurs in 2018, and design, develop and manufacture products in Scandinavia, exporting them to Europe.

Easee has set a goal to become climate-positive by 2050 with the purpose to ensure focus on both people and our planet through development and production.

The formula is simple: “happy people, happy products, happy customers & planet”.

Sounds exciting? What’s in it for you:

• Collaborate across borders with a passionate team that wants to make the world a better place.

• Work for a company that creates a business culture that is inspirational and sustainable.

• In addition to this, we also offer competitive salary and benefits packages.

Your most important areas of ownership will be:

• Responding to and register support inquiries via phone and e-mail, using CRM and following these up to ensure that customers and installers are satisfied.

• Technical support (errors, complaints, returns, installation questions etc.) from customers and installers.

• Assisting with inspections and planning of housing cooperatives, businesses and parking facilities who want to install our charging system, over the phone and various digital tools.

• Meeting with electricians and dealers at national and international level and representing Easee at conferences and other events.

• Contributing to training our customers in our systems and products.

• Contributing to our knowledgebase through knowledge articles and guides.

• Analyzing and report feedback from customers to the product team and QA.

• Contribute to culture development in the Customer Excellence department in particular and EASEE in general.

We believe that you are a good match if:

• You are willing to learn.

• You are analytical and able to analyze numbers & data.

• You have strong social skills both toward customers and internally with the organization.

• You are motivated by the opportunity to affect our brand externally and are attracted by becoming a part of a dynamic organization with a continuous focus on improvement - professional and personal.

What experiences do you take with you?

• Experienced in customer support or a related field, preferably in technology.

• Interested and a supporter of business processes to improve inter-departmental collaboration/projects.

• Interested in organizing and delivering training/webinars and creating training material.

• Knowledge of CRM/ticketing system (we use Zendesk).

• Experienced with troubleshooting tools. 

Why Easee?

If you want to be a part of an EV-manufacturer with an awesome product range that is loved by Easeetonians and the customers, then Easee is the company for you. Easee has a fantastic environment with super friendly and open people and offers growth opportunities in this role. 
  

Before you apply🤔

Easee is growing and changing every day. You may need to take on different or additional tasks along the way, and you will for sure be required to work on becoming the best version of yourself. Along your journey you will face challenges, but you will also feel empowerment, kindness, and acceptance. Easee is not for everyone. To work with us you must understand, recognize, and want to work for the vision and goals of Easee💙